Our Shipping Policy forms part of, and must be read in conjunction with, our website Terms & Conditions. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.
Shipping Options & Rates
We ship domestically within Australia and internationally. Your orders will be dispatched and posted within 5 working days of your order arriving at our production warehouse.
Once dispatched, shipping time will vary depending on the type of shipping selected.
Standard Shipping
Standard shipping parcels are sent via Sendle at a cost of $10AUD within Australia. Standard shipping takes 6-10 business days.
International Shipping
International shipping parcels are sent via Sendle at a cost of $20AUD. International shipping takes 4-30 business days depending on your location. Please see below list of countries we currently ship to:
New Zealand: 4-11 business days
Asia: 10-20 business days
United States: 10-20 business days
Canada: 10-20 business days
United Kingdom: 5-18 business days
EU: 5-20 business days
Rest of world: 14-30 business days
INTERNATIONAL SHIPPING & CUSTOMS
For international shipments, please be aware that customs regulations, duties, taxes, and fees may apply. These charges are determined by the destination country’s customs authorities and are the responsibility of the recipient. It is essential to comply with all customs requirements to ensure smooth delivery and avoid any delays or additional charges.
Please note that we are unable to influence or predict the amount charged for customs duties or taxes. We recommend contacting your local customs office for more information regarding applicable charges for your specific order.
Order Processing Time
We strive to process and pack your orders with care and efficiency. Please allow 5 business days for order handling before it is ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.
Tracking & Confirmation
To keep you informed about your shipment’s progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier’s tracking system.
Please note that it may take a short period for the tracking information to become available after the shipment has been processed.
Lost or Damaged Packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within three (3) days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund, or insurance claim.
Returns & Exchanges
As our model is pre-order and we don’t hold stock, there’s strictly no exchanges or refunds.
Customer Support
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available Monday-Friday, 9am-4pm. You can reach us via email at support@getoffline.co.
Policy Updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.
Using a work address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Sendle will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where the address is incomplete, or has been incorrectly provided, however this will incur a delivery charge of $10AUD for standard registered post. If the parcel is returned to sender you will be required to pay the standard postage fee again also.
No guarantee of delivery time
Please note that the delivery times specified are approximate and as provided by Sendle. We cannot guarantee these delivery times.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.
March 2024
